Protecting Your Personal Data Is Our Responsibility

1. Information We Collect

fc99 collects several categories of personal information from users for the purposes set out in this policy. We only collect information that is genuinely necessary to operate the platform and provide you with quality services.

Account Registration Information

• Full name as per MyKad or a valid identity document
• Identity card number (MyKad) or passport number
• An active and reachable email address
• Mobile phone number for two-factor verification
• Date of birth for age verification (21 years and above)
• Encrypted password

Financial and Transaction Information

• e-wallet details used (Touch 'n Go, Boost, ShopeePay) — account number required for deposit and withdrawal processing
• Bank information for transfers via DuitNow or FPX
• Cryptocurrency wallet address for deposits using USDT, BTC or ETH
• Deposit and withdrawal transaction history

Usage and Technical Data

• IP address and device information (mobile phone model, operating system, web browser)
• Access log data including login time, logout time and in-account activity
• Geolocation information at country level (not at precise GPS coordinate level)
• Session data and game activity records for compliance and audit purposes

2. Purpose of Data Collection and Processing

All information collected by fc99 is used for legitimate and specific purposes. We do not process your personal data for purposes unrelated to platform operations without first obtaining your consent.

• Creating and managing your user account on the fc99 platform
• Processing and verifying deposit and withdrawal transactions accurately and promptly
• Carrying out Know Your Customer (KYC) procedures to ensure platform safety and integrity
• Preventing fraud, money laundering and any suspicious activity
• Providing responsive 24/7 customer support in Bahasa Melayu and English
• Sending important service communications such as transaction confirmations and account security notices
• Improving fc99 platform products, interface and user experience
• Complying with legal obligations and international licensing requirements binding on our platform
• Sending promotional information and platform-related offers (subject to your communication preferences)

3. Sharing of Personal Information

fc99 does not sell players' personal information to any party for third-party marketing purposes. However, in certain circumstances, we need to share your information with trusted parties to operate the platform effectively.

Trusted Service Providers

fc99 works with carefully selected third-party service providers for payment processing, technical support and infrastructure services. All these service providers are bound by strict data protection agreements and are only permitted to access information needed for their specific tasks.

Legal Requirements and Compliance

We may be required to disclose your personal information to competent authorities when mandated by law, court order or international licensing requirements binding on us. This includes valid requests from qualified regulatory bodies.

4. Cookies and Tracking Technologies

The fc99 website uses cookies and similar tracking technologies to improve user experience, analyse usage patterns and maintain the security of your login session.

Types of Cookies Used

• Essential Cookies: Cookies required for basic website functions including session verification, login security and transaction functionality. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with the website to help us improve performance and navigation.
• Functionality Cookies: Store your preferences such as language settings and display options to provide a more personalised experience.

You can manage cookie settings through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the fc99 platform.

5. Data Security and Retention Period

fc99 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data communication between your browser and our servers
• Password storage using strong cryptographic hashing algorithms
• Intrusion detection systems and around-the-clock security monitoring
• Role-based access control (RBAC) for fc99 employees
• Regular security audits by a qualified technical team

Data Retention Period

fc99 retains your personal data for the duration your account is active and for any additional period required by law or licensing obligations after account closure. Financial transaction records are retained in accordance with applicable legal requirements.

6. Your Rights Over Personal Data

As an fc99 user, you hold certain rights regarding your personal information. fc99 is committed to respecting and facilitating the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of personal information that is inaccurate or incomplete.
• Right of Erasure: You may request deletion of your personal data subject to applicable legal obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your data.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format.

To exercise any of the above rights, please contact the fc99 customer support team via live chat or our support email. We will process your request within a reasonable timeframe.

7. Third-Party Links and Services

The fc99 platform may contain links to third-party services related to payment processing. Please be aware that when you leave the fc99 platform and use third-party services such as e-wallet apps or online banking portals, the fc99 Privacy Policy no longer applies.

Each third-party service provider used for payment processing — including Touch 'n Go eWallet, DuitNow, Boost and ShopeePay — has its own privacy policy. fc99 recommends that you read the privacy policy of the relevant provider before using their services.

fc99 is not responsible for the privacy practices or content of third-party websites or services. Our selection of payment service providers is made with careful security considerations, however privacy responsibilities on their platforms are under their control.

8. Minor User Protection

The fc99 platform is strictly for individuals aged 21 and above. We do not actively collect, process or store personal information from individuals under the age of 21.

The fc99 identity verification process (KYC) is designed to ensure that only age-eligible individuals can register and use our platform. This is part of our commitment to responsible gambling.

9. Changes to This Privacy Policy

fc99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or current technology. The date of the most recent update will be shown at the top of this document.

For material changes, fc99 will notify users via an in-platform notice or through the registered email address. Continued use of the fc99 platform after changes to the Privacy Policy take effect will be considered as consent to the latest version of that policy.

We encourage you to review this page periodically to ensure you are always aware of how we protect your personal information.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the fc99 customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the fc99 platform — the fastest way to get an immediate response in Bahasa Melayu or English.
• Email: You can reach us at [email protected] for more detailed enquiries regarding your privacy and personal data.